Return & Refund Policy

Effective Date: July 31, 2026

At The Vault Streetwear, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or refund in accordance with applicable UK consumer law.

This policy complies with the UK Consumer Contracts Regulations 2013.

30-Day Return Policy

We offer a 30-day return policy. You have 30 days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

• Unused and unworn.
• In the same condition as received.
• In its original packaging with all tags attached.
• Accompanied by the original receipt or proof of purchase.

How to Initiate a Return

To request a return, please contact us before sending your item back.

Email: info@thevaultstreetwear.shop

Once your return is approved, please send your item to:

Return Address:
Store Address: 213 High St, Swansea SA1 1PE, United Kingdom.
Phone: +44 7123 456781
Email: info@thevaultstreetwear.shop

Returns sent without contacting us first may experience delays in processing.

Return Shipping Costs

• Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect.
• We do not charge any restocking fees.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If you receive an item that is damaged, defective, or incorrect, please contact us as soon as possible with your order number and photographs of the issue. We will investigate the matter promptly and arrange an appropriate solution, including a replacement or refund where applicable.

Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items.
• Gift cards.

If you have any questions about whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges.

If you would like a different size or item, please return your original purchase (if eligible) and place a new order once your return has been accepted.

Lost Packages

If your package is lost during transit, please contact us.

If the shipping address provided during checkout was correct, we will work with the shipping carrier to investigate the issue. If the package cannot be located after the investigation, we will either send a replacement (subject to availability) or issue a refund.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 10 business days have passed since your refund was approved, please contact us at info@thevaultstreetwear.shop.

Return Summary

• Return Method: By mail
• Return Window: 30 days from delivery
• Restocking Fee: None
• Return Shipping: Paid by the customer unless the item is defective, damaged, or incorrect
• Refund Processing: Within 10 business days after approval

Order Cancellations

Orders may be cancelled within 24 hours of purchase at no charge.

If your order has already been shipped, it can no longer be cancelled. In this case, you may return the order after delivery in accordance with this Return & Refund Policy.

Contact Information

Store Name: The Vault Streetwear.
Store Address: 213 High St, Swansea SA1 1PE, United Kingdom.
Phone: +44 7123 456781
Email: info@thevaultstreetwear.shop
Opening Hours: Monday - Friday: (10 AM–5 PM)
                            Saturday : Closed
                            Sunday : Closed
Time Zone: (GMT+00:00) UTC