Shipping policy
Shipping Policy
Effective Date: July 31, 2026
Thank you for shopping with The Vault Streetwear.
We are committed to providing a smooth and reliable delivery experience. Please read our shipping policy carefully before placing your order.
Shipping Locations
We currently ship within the United Kingdom only.
At this time, we do not offer international shipping.
Shipping Cost
We are pleased to offer FREE standard shipping on all orders within the United Kingdom.
There is no minimum purchase requirement to qualify for free shipping.
Order Processing (Handling Time)
- Processing Time: 1–2 business days
- Business Days: Monday to Friday (excluding public holidays)
Orders are processed and dispatched within 1–2 working days after your purchase has been confirmed.
You will receive a shipping confirmation email once your order has been dispatched.
Business Hours
- Monday – Friday: 10:00 AM – 5:00 PM (GMT+00:00 UTC)
- Saturday: Closed
- Sunday: Closed
Order Cut-Off Time
Orders placed before 3:00 PM (GMT+00:00 UTC) on a business day will begin processing the same day.
Orders placed after 3:00 PM or on weekends and public holidays will begin processing on the next business day.
Estimated Delivery Time
After dispatch, orders typically arrive within:
- 3–5 business days
Delivery times are estimates and may vary depending on your location and circumstances beyond our control.
Delivery Partner
We use Royal Mail to deliver orders throughout the United Kingdom.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing your tracking number.
Please allow up to 24 hours for tracking information to become available.
Item Not Received
If your order has not arrived within the expected delivery period, please contact us. We will investigate the matter with our delivery partner and keep you informed throughout the process.
Undelivered or Returned Parcels
If a parcel is returned to us because:
- The delivery address provided was incorrect or incomplete;
- The parcel was refused;
- The parcel was not collected within the carrier's holding period;
additional shipping charges may apply before the parcel can be re-dispatched.
Lost or Missing Parcels
If you believe your parcel has been lost in transit, please contact us within 7 days of the expected delivery date.
We will begin an investigation with Royal Mail.
If the parcel is confirmed as lost, we will offer one of the following:
- A replacement (subject to stock availability); or
- A full refund,
in accordance with applicable UK consumer law.
Delivery Delays
Although we aim to deliver every order within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:
- Severe weather conditions
- Industrial action or strikes
- Transport disruptions
- Security incidents
- High seasonal demand
- Other unforeseen events
If a significant delay occurs, we will keep you informed as soon as possible.
Your statutory rights under UK consumer law remain unaffected.
Changes to Delivery Address
If you need to change your delivery address after placing an order, please contact us as soon as possible.
We will do our best to update your order, but changes cannot be guaranteed once the order has been dispatched.
Incorrect Shipping Address
Customers are responsible for providing accurate shipping information at checkout.
If an order is returned because an incorrect or incomplete address was provided, additional shipping charges may be required before the order can be sent again.
Order Changes
If you need to modify your order, please contact us within 2 hours of placing it.
Once an order has entered processing, we may no longer be able to make changes.
Contact Information
Store Name: The Vault Streetwear.
Store Address: 213 High St, Swansea SA1 1PE, United Kingdom.
Phone: +44 7123 456781
Email: info@thevaultstreetwear.shop
Opening Hours: Monday - Friday: (10 AM–5 PM)
Saturday : Closed
Sunday : Closed
Time Zone: (GMT+00:00) UTC