Shipping policy

Shipping Policy

Effective Date: 5 October 2026

At The Vault Streetwear, we want your shopping experience to be simple, convenient and hassle-free. We carefully prepare every order and aim to dispatch your purchases as quickly as possible.

This Shipping Policy explains our delivery process, estimated delivery times, shipping costs, tracking and other important information for customers in the United Kingdom.

Shipping at a Glance

For a quick overview of our UK delivery service:

Shipping Information	Details
Delivery Area	United Kingdom
Standard Shipping	FREE
Order Processing	1–2 business days
Transit Time	3–6 business days
Estimated Total Delivery	4–8 business days
Order Cut-Off	4:00 PM UK time, Monday–Friday
Tracking	Tracking information emailed after dispatch
International Shipping	Currently unavailable
Customer Support	We aim to respond within 24 hours
Dispatch Location	Swansea, United Kingdom

Please note: Delivery times are estimates and are not guaranteed. Courier delays, severe weather, public holidays and other circumstances outside our control may occasionally affect delivery times.

UK Delivery

We currently provide delivery within the United Kingdom.

FREE Standard Shipping

We currently offer FREE Standard Shipping on UK orders.

Your order will be delivered to the address provided during checkout. Please make sure your delivery details are accurate and complete before placing your order.

Orders are dispatched from:

The Vault Streetwear
213 High St
Swansea SA1 1PE
United Kingdom

Order Processing Time

We aim to process and prepare orders within 1–2 business days after successful payment.

Order processing includes checking your order, preparing the items and getting your parcel ready for dispatch.

Orders placed outside our normal business hours, on Saturdays, Sundays or UK public holidays, may be processed on the next available business day.

Order Cut-Off Time

Our order cut-off time is:
4:00 PM UK local time (London), Monday–Friday

Time Zone: (GMT+00:00) Edinburgh, London

Orders placed after the cut-off time may be processed on the next available business day.

Our Business Hours

Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Time Zone: UK local time (Edinburgh, London)

Delivery Time

Our typical UK delivery timeframe is:

Order Processing: 1–2 business days
Transit Time: 3–6 business days
Estimated Total Delivery: 4–8 business days

Delivery estimates begin after your order has been processed and dispatched.

Please note that these are estimated delivery times, not guaranteed delivery dates. Delays can occasionally occur because of courier services, severe weather, public holidays, high delivery volumes or circumstances outside our control.

Shipping Costs

Standard UK Shipping: FREE

There is currently no standard shipping charge for eligible UK orders.

If we introduce additional delivery services or special shipping options in the future, any applicable costs will be clearly displayed at checkout before payment.

Order Confirmation

After you successfully place an order, you should receive an order confirmation by email.

Please check your confirmation carefully and contact us as soon as possible if you notice any incorrect information, particularly your delivery address.

Tracking Your Order

Once your order has been dispatched, we will email you the available tracking information.

Please allow some time for the tracking information to become active after the parcel has been collected or scanned by the delivery carrier.

Tracking availability may depend on the delivery service used.

Delivery Address

Customers are responsible for providing a correct and complete delivery address at checkout.

Please carefully check:

Full name
House or building number
Street name
Town or city
Postcode
Any relevant apartment, flat or unit information

An incorrect or incomplete address may cause a delivery delay or result in the parcel being returned to us.

If you notice an error after placing your order, please contact us as soon as possible. We will do our best to assist you before your order is dispatched.

Delayed Deliveries

Although we aim to meet our estimated delivery timeframe, courier delays can occasionally happen.

If your order has not arrived within the expected 4–8 business day timeframe, please contact us. We will review the available order and tracking information and assist you wherever possible.

Missing or Delivered Packages

If your tracking information shows that your parcel has been delivered but you cannot find it, please check:

Around your property
Your letterbox
Your designated safe place
With household members
With neighbours
Any delivery instructions provided to the courier

If you still cannot locate your parcel, please contact us so we can help investigate the delivery.

Damaged Parcels or Items

If your parcel arrives visibly damaged, or an item appears to have been damaged during delivery, please contact us as soon as possible.

We recommend keeping the original packaging and taking clear photographs of:

The outer packaging
Any visible damage
The shipping label
The damaged item

This information may help us investigate the issue with the delivery carrier.

Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us promptly with your order details.

We will review the issue and provide assistance based on the circumstances.

Multiple Items in One Order

If your order contains multiple items, they may be dispatched together or separately depending on availability and order processing requirements.

If items are sent separately, you may receive separate tracking information.

International Shipping

International shipping is currently not available.

At this time, The Vault Streetwear only offers delivery within the United Kingdom.

UK Public Holidays

Orders placed on UK public holidays may require additional processing time because our business may be closed.

Business days do not include our regular closed days or applicable public holidays when calculating order processing time.

Changes or Cancellation Before Dispatch

If you need to change or cancel your order, please contact us as soon as possible.

We can only make changes or cancel an order where it has not yet been dispatched. Once an order has been dispatched, cancellation or changes may no longer be possible.

For information about cancelling or returning an order after dispatch, please refer to our Returns & Refunds Policy.

Returns and Refunds

If you need to return an item, please refer to our Returns & Refunds Policy for information about return eligibility, the return process and applicable conditions.

Your statutory rights as a UK consumer are not affected by this Shipping Policy.

Delivery Issues Outside Our Control

Delivery may occasionally be affected by circumstances outside The Vault Streetwear's reasonable control, including:

Severe weather
Courier disruption
Public holidays
Industrial action
High seasonal delivery volumes
Incorrect or incomplete delivery information
Other unexpected delivery network disruptions

Where possible, we will provide assistance and relevant tracking information.

Contact Us

If you have any questions about shipping or your order, please contact us:

Store Name: The Vault Streetwear
Address: 213 High St, Swansea SA1 1PE, United Kingdom
Phone: +44 7123 456781
Email: info@thevaultstreetwear.shop

Business Hours:
Monday – Friday: 10:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Time Zone: (GMT+00:00) Edinburgh, London
Response Time: We aim to respond to enquiries within 24 hours.